SHIPPING POLICY
SHIPPING AND HANDLING
We ship almost to every country across the world by employing the services of the most trusted international carriers to ensure your package is delivered to you not only fast but also securely. We offer free shipping on most of our products to most destinations.
All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. The typical delivery time frame is between 7 to 15 business days however, you may receive your items earlier. All orders are shipped with a tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays
SUCCESSFUL ORDERS
Once your order is successfully placed, we send you a confirmation email. From therein, we kindly encourage you to contact us as soon as possible if you have any requests regarding your order. Such requests should be submitted/received before your item enters the processing phase.
PROCESSING
When you order more than one item, please expect the processing time to be based on the item with the longest processing time.
The processing consists of preparing your item to be shipped: we carry out strict quality controls on your item(s), we make sure your items are packed properly, be then they are prepared to ship. Processing time might vary from item to item depending on stock availability and or unexpected circumstances, but Kindly note we will always do our best to minimize the processing to ensure your item is delivered to you in a timely manner. Also we want you to know that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time. If you have any issues with your order, you feel free to reach out Support Team for help. We will gladly address your issue, and preserve your full satisfaction with us.
SHIPPING
FTO works with major international shipping companies to offer various methods of shopping for your convenience.
We sometimes offer you to choose your preferred shipping method during the checkout process. This option is not available for all items in our store. When it is available, you might use this option to save time and/or change the shipping cost.
AGAIN. SHIPPING TIMES MAY BE AFFECTED BY PUBLIC HOLIDAYS AND/OR OCCURRENT EVENTS THAT ARE OUT OF HUMAN CONTROL. BUT WE WILL ALWAYS DO OUR BEST TO DELIVER TO YOU THE BEST SHIPPING SERVICE OF THE MOMENT.
DELIVERY
Tracking numbers may take a few days before becoming active on the tracking website and that might generate an absence of tracking information in the early days of your order. If this happens, please try again later. But rest assured that the estimated shipping time will remain valid regardless of the tracking site update issue. If available, we will recommend customers to purchase a tracking number and shipping insurance during the checkout.
TAX
All of our packages are shipped from different Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. If you want to know more, you may check with your local Customs Office.
CONTACT US
we are here to help, and your full satisfaction is our top priority. Would you have any issue regarding your order or item during the processing time or after receiving your good, feel free to reach us out, we will assist you.
